Mediation Services

​of North Central MA, Inc.

The 35-hour Basic Mediation Training consists
of a mix of skill building exercises, practice role plays and interactive presentations.

Each  component is designed to provide opportunities to learn and practice the skills necessary to mediate. Including:

· How to listen effectively

· How to ask the right kinds of questions

· How to deal with difficult behavior

· How to help parties communicate

Qualified and experienced observer/coaches provide timely and personalized feedback
during role plays.

This training meets the statutory requirements for mediator confidentiality related to the Massachusetts General Laws, Chapter 233,  Section 23C









May 2018 Basic Mediation Training