​Working with area middle and high schools, Mediation Services has coordinated peer mediation programs, held in-house training for staff, as well as offered mediation training for students.

Conflict Resolution Workshops

New Services Offered

​Mediation Services offers professionally designed workshops and presentations for agencies, community organizations and local businesses. Whether it's learning how to handle difficult situations or improving communications, MSI can customize workshops to meet the needs of their clients.

The 35-hour Basic Mediation Training consists of a mix of skill building exercises, practice role plays and interactive presentations. 

Each  component is designed to provide opportunities to learn and practice the skills necessary to mediate. Including:

· How to listen effectively

· How to ask the right kinds of questions

· How to deal with difficult behavior

· How to help parties communicate

Qualified and experienced observer/coaches provide timely and personalized feedback during role plays.

This training meets the statutory requirements for mediator confidentiality related to the Massachusetts General Laws, Chapter 233,  Section 23C

May 2018 Basic Mediation Training

​​Mediation Services of North Central MA, Inc. (MSI), is pleased to add a new service for working groups or individuals.

Conflict Coaching!
MSI provides one-on-one consultation to assist people working through a conflict. This is not mediation, but rather a personalized approach to gaining new skills and insights. 

For more information please contact:
Charlene Huston, Executive Director
Email: chuston@mediationncm.org

​Or click link below:

Mediation in Schools


Mediation Services

​of North Central MA, Inc.