Insights on conflict resolution, mediation, community programs, and the work we do across North Central Massachusetts.
Mediation is a voluntary, confidential process where a neutral third party helps people in conflict reach their own agreement. Here's what you need to know before your first session.
From security deposits to noise complaints, landlord-tenant conflicts are among the most common cases we see. Mediation often resolves them faster and cheaper than court.
When students learn to resolve conflicts themselves, the results go beyond fewer disciplinary incidents. Peer mediation builds empathy, communication skills, and community.
MSI's 40-hour Basic Mediation Training is open for registration. Learn the skills to become a certified community mediator — scholarships and rebates are available.
Not every dispute needs two parties at the table. Conflict coaching works with one person to help them navigate a difficult situation, prepare for a hard conversation, or decide their next step.
A noise complaint. A property line disagreement. A long-running feud between neighbors. Community mediation gives people a chance to be heard — and to find their own solution.
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