Conflict Resolution Services
Accessible, confidential, and community-centered services for individuals, families, courts, and organizations across North Central Massachusetts.
Helping People Resolve Conflict Since 1988
Mediation Services of North Central MA, Inc. has been providing professional conflict resolution services to our community for over 35 years. Our trained mediators and coaches work with all parties to find mutually agreeable solutions — without the cost and stress of litigation.
Court Mediation
We partner with the courts to provide mediation services that help resolve disputes before or during litigation. Court mediation saves time, reduces legal costs, and gives parties more control over the outcome than a judge's ruling.
- Small claims and civil court cases
- Landlord-tenant disputes
- Consumer and business disputes
- Probate and estate matters
- Referrals accepted from Worcester and Fitchburg District Courts
Community Mediation
Free and low-cost mediation for neighbors, families, and community members in conflict. Our services are confidential, voluntary, and conducted by trained community mediators who are neutral third parties.
- Neighbor and property disputes
- Family and interpersonal conflicts
- Workplace and co-worker disputes
- Landlord-tenant issues
- School and community conflicts
Conflict Coaching
One-on-one coaching sessions help individuals develop the skills and confidence to manage and resolve conflicts on their own terms. Conflict coaching is ideal when the other party is unwilling to mediate or when you want to prepare for a difficult conversation.
- Prepare for difficult conversations
- Develop communication strategies
- Build confidence in conflict situations
- Explore options and next steps
- Available in person, by phone, or via Zoom
Facilitation
Professional facilitation for community meetings, organizational discussions, and group decision-making processes. Our facilitators create a structured, inclusive environment where all voices are heard and productive outcomes are reached.
- Community and public meetings
- Organizational strategic planning
- Board and committee meetings
- Multi-party stakeholder discussions
- Schools, nonprofits, and municipal groups
Youth & Peer Mediation
We bring conflict resolution skills directly to young people through youth mediation and peer mediation training programs. Students learn to resolve disputes among themselves, building lifelong communication and problem-solving skills in schools and community settings.
- Peer mediation training for elementary, middle and high school students
- School-based conflict resolution programs
- Youth mediator certification workshops
- In-classroom conflict resolution curriculum
- Community youth center programming
How It Works
Our process is straightforward, confidential, and designed to put you at ease.
Contact Us
Reach out by phone or email to describe your situation. We'll help you determine which service is the best fit.
Intake & Scheduling
We conduct a brief intake with each party separately to understand the issues and schedule a session at a convenient time.
The Session
A trained, neutral mediator or coach guides the conversation in a safe, confidential setting — in person or via Zoom.
Resolution
Parties work together toward a mutually agreeable solution. Agreements can be written and signed by all parties.
Common Questions
Ready to Resolve Your Conflict?
Our team is here to help. Call us or send a message and we'll get back to you within one business day.