Education and Training
2026 Basic Mediation Course
Our 2026 registration is now open. This course combines Zoom sessions with in-person training days in Leominster or Fitchburg. Participation as a volunteer mediator with our center (or any court affiliated center) requires completion of this course and a mentorship period with our staff.
This course is in English, but some course materials are available upon request in Spanish for those whose first language is Spanish. Non-mediators can also take a basic module on conflict and listening on their own time for a nominal charge.
Course Schedule
Monday, October 26
9:00 AM – 5:00 PM
In Person
Tuesday, October 27
4:00 – 8:00 PM
Zoom
Wednesday, October 28
9:00 AM – 5:00 PM
Zoom
Monday, November 2
9:00 AM – 5:00 PM
In Person
Tuesday, November 3
4:00 – 8:00 PM
Zoom
Who Is This Course For?
This training is open to anyone who wants to learn mediation skills — no prior experience required.
Teachers & Administrators
Learn mediation skills to communicate better with students and co-workers.
HR Professionals & Employers
Help employees resolve workplace conflicts and improve communication.
College Students
Build positive conflict resolution skills for school and workplace situations.
Community Members
Any adult who wants to give back by helping others resolve conflict peacefully.
Volunteer Scholarships
Scholarships are available for those who enroll in mediator training, meet eligibility criteria, and intend to become a volunteer mediator. If you are attending on scholarship, you are required to volunteer in accordance with the scholarship application document.
View scholarship eligibility & applicationRebate Program
Available for those who are unsure at this time whether or not they will be able to volunteer, but later decide to mediate cases for Mediation Services of North Central MA (MSI). You are not required to become a volunteer if you are paying full tuition.
Email us to learn moreConflict Resolution Workshops and Group Training
MSI offers educational, professionally designed workshops and presentations for agencies, community organizations, and local businesses. Whether it's learning how to handle difficult situations or improving communication, MSI can customize trainings and workshops to meet your needs.
If you have a group of people who wish to be trained as mediators, or teachers who want to learn conflict resolution tools that work with youth, contact us for bulk pricing or to schedule a class for your group outside of regular course offerings.
Contact Us About Group TrainingPrograms in Schools and Youth Organizations
MSI works with area middle schools, high schools, and youth organizations to train students in peer mediation, assists in development and coordination of peer mediation and other conflict resolution and SEL programming, and provides professional development for facility staff.
Providing youth with conflict resolution skills helps students grow in confidence, become peer leaders, and gives them skills for their future.
Contact our Youth Programs teamSelf-Paced Online Module
Non-mediators can take a basic module on conflict and listening on their own time for a nominal charge. Learn foundational conflict resolution skills at your own pace.
Start the Online ModuleGet in Touch
Contact us to find out more about our courses or workshops.